Terms & Conditions
Effective Date: 30 May 2026
Flexible Payment Plan Policy
Effective Date: 30 May 2026
Rely Group offers customers a flexible payment plan option on all bookings. Customers may choose to pay a 15% deposit at the time of booking and settle the remaining balance through 3, 6, or 9 monthly installments.
Important — Payment Deadline
All bookings using Rely Group's flexible payment plan must be paid in full no later than 21 days before the scheduled departure date. If full payment is not received by this deadline, Rely Group reserves the right to cancel the booking and apply the cancellation terms outlined in our Refund & Cancellation Policy.
1 Deposit
A non-refundable deposit of 15% of the total booking value is required at the time of booking to secure your reservation.
2 Installment Options
Customers may choose to spread the remaining 85% balance across 3, 6, or 9 equal monthly installments at 0% interest.
3 Payment Deadline
The full outstanding balance must be paid no later than 21 days before the scheduled departure date, regardless of the installment schedule chosen.
4 Missed Payments
Failure to complete scheduled installment payments may result in cancellation of the booking. Refunds on partially paid bookings will depend on supplier commitments already made.
5 Booking Confirmation
Bookings made with the payment plan are confirmed upon receipt of the deposit. The booking remains active provided all installment payments are made on time.
Rely Group Supplier Terms & Conditions
Effective Date: 30 May 2026
These Supplier Terms & Conditions ("Agreement") apply to all accommodation providers, transport providers, experience operators and service partners ("Supplier") registered on the Rely Group platform. By creating a supplier account or listing services through Rely Group, you automatically agree to these Terms & Conditions.
1 Platform Purpose
Rely Group operates as a travel and hospitality platform connecting customers with accommodation, transfers, travel experiences and related services across Africa.
2 Supplier Responsibilities
Suppliers agree:
- To provide accurate and truthful listings
- To maintain professional service standards
- To honour confirmed bookings
- To maintain all legally required licenses, insurance and permits
- To ensure staff and representatives behave professionally
- To comply with all applicable local laws and regulations
3 Branding Requirements
Suppliers handling Rely Group customers must maintain professional presentation standards. Transport providers, drivers or partner representatives may be required to wear at least one visible item of Rely Group branded clothing, identification or co-branded material during customer interactions.
4 Commission Structure
- Rely Group retains 12% commission from each completed booking processed through the platform.
- The remaining 88% of booking revenue will be allocated to the Supplier's Agent Portal balance.
- Suppliers may request withdrawals to their nominated bank account.
- Withdrawal processing times are typically between 2–7 business days depending on banking institutions and payment providers.
5 Payout Holds
Rely Group reserves the right to temporarily hold payouts in cases involving:
- Customer disputes
- Refund requests
- Fraud investigations
- Chargebacks
- Safety concerns
- Supplier misconduct
- Suspicious activity
- Violations of these Terms
6 Cancellations & Refunds
Suppliers are responsible for honouring cancellation and refund policies associated with their listings and services. Repeated cancellations, no-shows or poor customer experiences may result in suspension or removal from the platform.
7 Customer Solicitation & Platform Bypassing
Suppliers agree not to intentionally bypass the Rely Group platform by redirecting customers to direct bookings outside the platform after customer acquisition through Rely Group. Any attempt to avoid platform commissions or solicit direct off-platform transactions may result in immediate account suspension or termination.
8 Listing Approvals
Rely Group reserves the right to:
- Approve or reject listings
- Remove listings
- Suspend supplier accounts
- Edit listing content for quality and branding purposes
These actions may be taken at our sole discretion.
9 Liability
Suppliers remain fully responsible for their properties, vehicles and services, guest safety, staff conduct, insurance coverage, operational compliance, and legal responsibilities and taxes. Rely Group acts as a platform and intermediary service provider and shall not be liable for supplier negligence or operational failures.
10 Tax Responsibilities
Suppliers are solely responsible for reporting and paying all taxes, duties or government fees associated with their operations and earnings.
11 Intellectual Property
Suppliers grant Rely Group permission to use submitted images, branding, videos and content for marketing, promotional and operational purposes.
12 Termination
Rely Group may suspend or terminate supplier accounts at any time for:
- Fraud
- Misrepresentation
- Unsafe conditions
- Illegal activity
- Repeated complaints
- Breach of these Terms
- Conduct damaging to the Rely Group brand
13 Modifications
Rely Group reserves the right to update these Terms & Conditions at any time. Continued use of the platform constitutes acceptance of any updated terms.
14 Contact
By registering as a Supplier or Partner on the Rely Group platform, you acknowledge that you have read, understood and agreed to these Supplier Terms & Conditions.